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IRIS HOTEL CAPE COD
Terms of Use
Welcome to Iris Hotel Cape Cod. By accessing or using our accommodations, dining, spa, event, and online services, you agree to be bound by the following Terms of Use. We kindly ask that you review these terms carefully before engaging with our offerings.
1. General Conditions
Iris Hotel Cape Cod reserves the right to decline service to any guest or visitor under reasonable circumstances, including concerns related to safety, conduct, or compliance with hotel policies.
Our services are intended for guests aged 18 and above. Guests under 18 must be accompanied by a parent or legal guardian. By using our services, you affirm that you meet the age requirement or have the appropriate consent.
2. Reservations, Cancellations & No-Shows
We strongly recommend booking your stay, spa treatments, or dining reservations in advance to secure preferred times and services.
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Cancellation Policy: A minimum of 24 hours’ notice is required for cancellations or modifications to room, spa, or dining reservations.
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Late Cancellation/No-Show: Failure to cancel within the designated timeframe may result in applicable fees or forfeiture of deposits.
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Repeated Offenses: Consistent no-shows or late cancellations may affect your ability to book with us in the future.
Please refer to your specific reservation confirmation for any additional terms or cancellation windows.
3. Payment Terms
Payment is due upon completion of services or as otherwise specified in your reservation.
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We accept major credit cards, debit cards, and other electronic payment methods.
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All rates and service fees are subject to change without prior notice.
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Taxes, gratuities, and resort fees may apply.
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Discounts and promotional offers are available for a limited time and may not be combined unless stated.
4. Health, Safety & Wellness Standards
For the comfort and safety of all guests:
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Guests are responsible for notifying us of any allergies, medical conditions, or wellness concerns that may impact their experience.
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Iris Hotel Cape Cod adheres to rigorous hygiene protocols in line with hospitality industry standards.
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We reserve the right to modify, limit, or refuse service when health and safety concerns arise for the guest or staff.
5. Use of Products and Facilities
Our spa and in-room services use high-quality, professional-grade products. However, guests must inform staff of any known sensitivities. Iris Hotel Cape Cod is not liable for allergic reactions or adverse outcomes if adequate information was not disclosed prior to service.
Use of hotel amenities, including the spa room, gym, kitchenettes, and outdoor areas, must be conducted respectfully and in accordance with posted rules.
6. Personal Data & Privacy
We are committed to protecting your privacy. Any personal information shared with us during your reservation, stay, or digital interaction will be handled in accordance with our Privacy Policy. Your data will not be sold or shared without your consent, except as required by law or to provide requested services.
7. Limitation of Liability
While we strive to provide an exceptional experience, Iris Hotel Cape Cod shall not be held liable for any:
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Personal injury, loss, or property damage incurred on or around the hotel premises, unless caused by gross negligence or willful misconduct
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Disruptions due to unforeseen events such as inclement weather, travel delays, or third-party service interruptions
Guests agree to use our facilities and services at their own discretion and assume any associated risks.
8. Policy Updates
These Terms of Use may be updated periodically without prior notice. Your continued use of our services following such changes constitutes acceptance of the revised terms. We recommend reviewing this page regularly.
Contact Us
Iris Hotel Cape Cod
📍 291 Jones Rd, Falmouth, MA 02540
📞 +1-508-540-2000
📧 info@irishotelcapecod.com
🌐 www.irishotelcapecod.com